Disruptions, also known as service updates, are used by operators to let users know when there is a problem on their network.
In Passenger Cloud, there are 3 main types of service updates that are available to operators:
- Network alert
- Line alert
- Stop alert
Both current and future alerts are shown so customers can see disruptions that affect current and future journeys. On timetable pages, only alerts that apply to the current date/time selection are shown. Disruptions that are restricted to a start/end time, rather than a full-day disruption, will only show when that time period is current.
Network alert
Network alerts are designed for issues that affect the entire network and have a severe impact on most, if not all, services. As such, we give this prominence when being displayed on websites and apps. Examples for which an operator may use this might be snow, a city-wide event causing mass road disruption or an emergency situation.
How it's displayed on apps
On the app, the network alert surrounds the search bar at the top taking prominence on the Explore screen.
How it’s displayed on websites
On the web, the alert shows at the top of every page in a yellow/orange colour indicating caution.
As network alerts are given such prominence, it’s important to use these sparingly and not for short-lived or minor incidents or marketing messages.
Line alert
A line alert is the most common type of alert. This is any disruption that affects part of or all of a line/route. These are most commonly used for roadworks, road traffic incidents and other typical issues.
For line alerts, you can assign which line(s)/route(s) will be affected by the disruption. On the website and app, this will then display on the line/route’s timetable section as well as other areas.
On the website, service updates are shown on the right of the homepage, when viewed on a desktop/laptop computer.
Line alerts are shown on the website timetable pages but only current alerts are shown. Users should change the timetable date from the date picker to preview disruptions for future journeys.
How it's displayed on websites
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Stop alert
Stop alerts can be created to highlight issues that affect one or multiple stops only. These are displayed on the service updates summary page on the website and app.
On the app, they are also highlighted on the explore/map section as well as any timetables that feature that stop.
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