Refunds and Disputes

Managing disputed payments
When a transaction is disputed a charge of £15 is made by Stripe. This is refunded if the dispute is successfully challenged, and you are able to demonstrat...
Fri, 29 Sep, 2023 at 4:21 PM
Refunding a payment
When payment for a ticket is refunded from Passenger Cloud, the ticket is disabled, unless it is a Gifted Ticket. This means it can no longer be used by the...
Fri, 29 Sep, 2023 at 4:21 PM