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Knowledge base
Mobile Ticketing
Ticket Sales
12
Add or edit Ticket Coverage/Zones
Featured Tickets (Formerly Root Level Tickets)
Fixed date tickets
How long do users have to activate a ticket?
How To Limit The Total Number of Sales of a Fixed Date Ticket
View all 12
Ticket Gifting
2
Refunding a ticket which has been gifted
Step by step guide to gifting a ticket
Using Active Tickets on Vehicles
3
What to do when the ETM QR system fails
Can a customer use a mobile ticket without internet connection?
What should I do if the app says "Ticket unavailable" or shows the wrong countdown?
Activating Tickets
2
What happens to tickets when the clocks change?
Flexible tickets and activation schedules (e.g. off-peak)
Refunds and Disputes
2
Managing disputed payments
Refunding a payment
Purchasing Tickets
5
How can customers manage their payment methods/cards in the app?
How can I locate a missing ticket?
How can I resend a payment receipt?
Why customers appear to be charged when their payments are not successful
Why is a customer's payment not being accepted or card not being added to an account?
Accounting and Revenue
2
How do I create a revenue report?
What is the ticket "Reference"?
Discount Codes
1
How do I create a discount code?
Mobile Apps
FAQ
3
How do I update app terms and conditions?
What are iOS Extensions?
What are the supported mobile operating systems for my mobile app?
Demo Apps
2
How do I buy tickets in a test build?
Demo Apps, Apple Pay, Google Pay and Pass Suppression
Analytics
1
How do I access app download statistics and usage metrics?
Payments
0
General
FAQ
3
How do I complete my PCI validation documents?
How do I escalate customer app issues to the Passenger team?
What is Passenger Academy?
Web Apps
FAQ
3
Supported Web Browsers
Managing website DNS with Cloudflare
How do I trigger Google Tag Manager when the user has consented to cookies?
Customers
Customer Accounts
8
How do I change a customer's email address?
How do I deactivate Login Lock on a user account?
How do I delete a customer account?
How do I reset a customer's password?
How does Login Lock (formerly user banning) work?
View all 8
Content Authoring
FAQ
14
Best practice for web address URLs
How do I add links that can jump to elsewhere in a page?
How do I add Related Content to the Service Listings page?
How do I make my website content accessible?
How do I make the most of Reward content?
View all 14
Passenger Cloud
FAQ
3
How long does it take for changes made in Passenger Cloud to appear in websites & mobile apps?
What are the Passenger Cloud administrator account types?
Where can I get good photography and illustrations?
Travel Portal
FAQ
2
How to invite users to manage business accounts
Switching between business accounts in the Travel Portal
Network Information
Disruptions
2
Disruption Causes and Effects
Introduction to Disruptions
Network Updates and TransXChange Import
7
Multiple TXC files in one Dataset
Managing multiple datasets
Correcting stop locations and names
Passenger Cloud TXC Guide
So you want to change to using your NationalOperatorCode?
View all 7
Timetables and Journeys
6
Cancelling a journey and removing it from live departure boards
Condensed timetables with major stops
Errors in journey planner results
Interlining and 'staying on the same bus'
School days only journeys
View all 6
Search
1
How do I add a location to the search?
Lines and Services
3
How do I group (link) timetables?
Making Line Colours accessible
Why are lines shown in the apps when they are no longer running?
Real Time Information
2
Cancelled journeys
Troubleshooting vehicle monitoring subscriptions (SIRI-VM)
Fares in Journey Planner
On-Bus Fares (NeTEx fares) in Journey Planner
5
Introduction to On-Bus fares in Journey Planner
Uploading On-Bus Fare Products in Journey Planner
Managing On-Bus Fare Products in Journey Planner
Previewing Fare Datasets in Journey Planner
Publishing Fare Datasets in Journey Planner
Mobile Tickets in Journey Planner
5
Introduction to Mobile Tickets in Journey Planner
Ticket Coverages in Journey Planner
Excluding Lines or Operators from a Ticket Coverage
Removing Mobile Tickets from Journey Planner
Previewing Mobile Tickets in Journey Planner
Staff Roles and Passenger Academy
FAQ
2
Requesting Passenger Cloud Access for New Staff
Staff Roles on Passenger Cloud